Terms and Conditions
MiniMigo – Personalized Plush Dolls
Last updated: November 11, 2026
1. About Our Products
MiniMigo sells personalized plush dolls made using photographs and customization details submitted by customers. Products are manufactured and fulfilled through our production partner, MadeMine.
2. Personalized Orders
Customers are responsible for submitting accurate photographs, customization instructions, and shipping information. Product appearance may vary slightly from photographs or digital previews due to materials, manufacturing, and screen differences.
3. Pricing and Payment
All prices are displayed at checkout. Applicable taxes and shipping charges will be shown before the customer completes payment. Payments are securely processed through our payment provider.
4. Order Cancellations
Orders may be cancelled for a full refund before production begins. Once production has started, cancellation and refund options are limited, subject to our Refund and Returns Policy and applicable consumer protection laws.
5. Returns and Refunds
Because our products are personalized, returns for a change of mind are generally not accepted. Customers who receive damaged, defective, incorrect, or incorrectly personalized items should contact us promptly.
Our Refund and Returns Policy provides additional details. Nothing in these terms limits rights that cannot legally be excluded.
6. Production and Shipping
Production and delivery estimates are not guaranteed. Shipping times may vary due to customization requirements, carrier delays, customs processing, or other circumstances.
7. Customer-Submitted Photographs
Customers confirm that they have the necessary permission to submit any photographs or designs used for customization. Submitted materials will be used to process and fulfill orders, including sharing them with our production partner where necessary, in accordance with our Privacy Policy.
8. Customer Support
For questions about an order, customers may contact MiniMigo using the contact information provided on our website.
9. Changes to These Terms
MiniMigo may update these Terms and Conditions from time to time. Updated terms will be published on our website. Changes will not retroactively alter the terms of orders already placed, except where permitted by law.