Overview

MiniMigo– Personalized Plush Dolls

At MiniMigo, every doll is custom-made using the photographs and customization details provided by our customers. We want you to be happy with your purchase and will work to resolve any problems with your order.

Cancellations

Orders may be cancelled for a full refund before production begins.

Once production has started, personalized orders cannot normally be cancelled or refunded. Depending on the order’s status and our fulfillment partner’s policy, a refund of shipping charges may be available.

Once an order is shipped, cancellation is no longer possible.

Returns and Exchanges

Because our dolls are personalized and made specifically for each customer, we do not accept returns or exchanges for change of mind, unwanted purchases, or incorrect customization information submitted by the customer, except where required by applicable law.

Damaged, Defective, or Incorrect Orders

Please contact MiniMigo if:

• Your doll arrives damaged or broken.
• You receive the wrong product.
• Your doll has a manufacturing defect or significant quality issue.
• The customization differs materially from the information or photograph correctly submitted with your order.

We will review the issue and arrange an appropriate remedy, which may include a replacement or refund, in accordance with applicable consumer protection laws.

How to Report a Problem

Contact MiniMigo as soon as possible after receiving your order.

Please provide your order number, a description of the issue, and clear photographs showing the problem.

Do not return any product without first contacting us for instructions.

Return Shipping

For approved returns involving a manufacturing defect, damage, or an incorrect item, return shipping will be covered where applicable.

Refund Processing

Approved refunds will normally be issued to the original payment method. Processing times depend on your payment provider.

Contact Us

For cancellation requests, damaged products, incorrect orders, or refund inquiries, please contact MiniMigo through the contact information provided on our website.

This policy does not limit any rights or remedies available under applicable consumer protection laws.