Overview
MiniMigo is an Ontario, Canada-based online store offering personalized dolls. This policy explains how information may be collected and used when you browse our website, contact us, or place an order.
Information we collect
When you contact us or place an order, we may collect your name, email address, shipping and billing details, order information, messages, and the photographs you choose to upload for personalization. Our website and service providers may also process technical information, such as IP address, browser information, and cookies.
How we use information
We use information to respond to customer questions, provide support, and enable order processing, personalization, payment, and fulfillment through our website and service providers. We may use order information for necessary transaction-related communications, although automated order confirmation and shipping notification features have not yet been verified. MiniMigo does not currently send marketing or promotional emails, and a customer service inquiry is not treated as permission to send marketing.
Photographs and personalization
Photographs are uploaded through MadeMine’s product customization system and processed by MadeMine to create the personalized doll you order. MiniMigo does not ordinarily receive or separately store a copy of the uploaded photograph. A photograph may contain personal information about the person pictured, so please submit only images you have the right and appropriate permission to use. MadeMine’s own privacy and retention practices may apply; we have not independently verified how long it retains uploaded images. Contact us if you have questions about an image submitted with your order.
Service providers and disclosures
We may share only information reasonably necessary to deliver your order with service providers involved in website hosting, ecommerce, payment processing, customization and production (including MadeMine), and shipping. Those providers may process information in other countries under their own applicable policies and agreements. We may also disclose information when legally required.
Payments
Payments are processed through checkout payment providers. MiniMigo does not need your complete payment card details to answer a customer service inquiry. Payment providers handle payment information according to their own privacy and security practices.
Cookies and website technology
The website may use cookies or similar technologies required for shopping carts, checkout, security, preferences, and website operation. Additional analytics or marketing technologies, if enabled, may collect usage information. Available browser settings may allow you to manage cookies, although disabling essential cookies can affect checkout.
Retention and security
We aim to retain personal information only as long as reasonably necessary for the purposes described here, including fulfilling orders, resolving issues, and complying with applicable laws. We use appropriate safeguards and work with service providers to protect information, but no online system is completely risk-free. Exact retention periods depend on the records and provider systems involved.
Your choices and privacy requests
You can contact us to ask about personal information we hold, request corrections, or ask whether information can be deleted. Some records may need to be retained for legal, accounting, fraud-prevention, or order-related reasons. You may withdraw consent where applicable, subject to legal or contractual limits.
Children’s privacy
Our products may be purchased as gifts, but our online checkout is intended for people who can legally make purchases. A parent or guardian should assist when personal information or photographs of children are submitted.
Changes to this policy
We may update this policy as our services or privacy practices change. Any updated version will be posted on this page with a revised effective date.
Contact us
For privacy questions or requests, contact MiniMigo at cosmojacobson25@gmail.com or through the Contact page on our website.